Question 1

What's included in the tour price?

Accepted Answer

In most cases, the tour price includes a flight ticket, hotel stay, and sometimes local transfer — full details for each tour are shown in the listing description. Costs not included in the price (e.g. meals, excursions) are noted separately.

Question 2

How do I book a tour?

Accepted Answer

Click the "Call" button to reach our manager — they'll explain availability, payment terms, and required documents.

Question 3

Can I use my Lab Points toward a tour purchase?

Accepted Answer

Yes. Your account's Lab Point balance is automatically applied as a discount on the tour price, and you pay the remainder. You also earn new Lab Points with every tour purchase.

Question 4

If I cancel a tour, will I get a refund?

Accepted Answer

Cancellation and refund terms vary by each tour's hotel and flight supplier — before booking, our manager will tell you the specific terms for that tour.

Question 5

How do "Group Tours" differ from regular tours?

Accepted Answer

Group tours run on pre-set dates together with other travelers and are usually offered at a better price. With individual tours, you can choose your own dates and route.

Question 6

Is a visa included in the tour price?

Accepted Answer

Usually not — a visa is a separate service. If needed, you can apply at the same time through our Visa section.

Question 7

If a tour's date has passed (shown as "Ended"), can I still reach out?

Accepted Answer

The "Ended" status only means that specific date has passed — you can contact us to find out if new dates are available for a similar route.

Question 8

Is installment payment available for tours?

Accepted Answer

Some tours offer installment payment via bank card — you can confirm availability when discussing your chosen tour with a manager.

Travellab Travel Agency —
Flights, Hotels and Tours in One Place

Tours to Kazakhstan

Frequently asked questions about tours to Kazakhstan

Travellab Travel Agency —Flights, Hotels and Tours in One Place

Tours to Kazakhstan

Frequently asked questions about tours to Kazakhstan

Travellab Travel Agency —
Flights, Hotels and Tours in One Place